*This policy is governed by UAE Federal Law No. 15 of 2020 on Consumer Protection and its amendments*
Cancellation Rights
Order Cancellation
- Orders can be cancelled before dispatch/shipment at no charge
- Once an order has been shipped, it cannot be cancelled and must follow the return procedure
- To cancel an order, contact our customer service immediately
Return & Replacement Conditions
Eligibility Criteria
Products are eligible for return/replacement only if ALL the following conditions are met:
1. Timeframe: Return initiated within 7 days of delivery date
2. Condition: Items must be unused and unworn
3. Packaging: Original packaging must be intact and undamaged
4. Tags: All original tags and labels must be attached
5. Hygiene: Items must be in hygienic condition (applicable to undergarments and intimate apparel)
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used, worn, washed, or damaged items
- Items with missing or damaged tags
- Items not in original packaging
- Customized or personalized products
- Sale/clearance items (unless defective)
Return Process
Step 1: Contact Customer Service
- Email us at customer service within 7 days of delivery
- Provide order number, reason for return, and photos if applicable
- Await return authorization and instructions
Step 2: Package Return
- Pack items securely in original packaging with all tags attached
- Include original invoice/receipt
- Use provided return shipping label if applicable
Step 3: Shipping
- We recommend using a trackable shipping method
- Risk of loss during return shipping lies with the customer until we receive the items
Refund Process
Processing Time
- Returns are processed within 7-14 business days of receipt
- Refund method will match the original payment method
- Bank processing times may vary (3-10 business days additional)
Refund Amount
- Full product price refunded for eligible returns
- Original delivery charges are non-refundable unless item is defective
- Return shipping costs are customer's responsibility unless item is defective
Defective/Damaged Products
Immediate Action Required
- Report defective or damaged items within 24 hours of delivery
- Provide photos and detailed description of the issue
- Defective items may be eligible for replacement or full refund including shipping costs
Our Commitment
Ameya is committed to providing quality products. If you receive a defective item due to manufacturing fault, we will:
- Provide free return shipping
- Offer replacement or full refund (including original shipping charges)
- Process the claim expeditiously
Contact Information
For all returns, replacements, and customer service inquiries:
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Email: ameya@ameyastore.ae
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Phone: 0506635976
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Business Hours: 9 AM to 6 PM
Legal Compliance
This policy complies with:
- UAE Federal Law No. 15 of 2020 on Consumer Protection (as amended)
- Federal Decree-Law No. 14/2023 on Trading by Modern Technological Means
- UAE E-commerce regulations and consumer rights legislation
Policy Updates
Ameya reserves the right to update this policy in compliance with UAE laws. Customers will be notified of significant changes. The most current version will always be available on our website.
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*This policy is governed by UAE law and subject to the jurisdiction of UAE courts.*
