Welcome to Ameya, your premier destination for authentic women's apparel celebrating the rich heritage of Indian, Pakistani, and Arab cultures. These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms in accordance with the laws of the United Arab Emirates.
1. Definitions and Interpretation
"Ameya," "we," "us," or "our" refers to [Ameya L.L.C-FZ], a company incorporated under the laws of the United Arab Emirates.
"Customer," "you," or "your" refers to any individual or entity using our website or services.
"Products" refers to all women's apparel, accessories, and related items offered through our platform.
"Services" includes our website, customer support, delivery, and all related services.
2. Acceptance of Terms
By accessing our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, you must discontinue use of our services immediately.
3. Eligibility and Account Requirements
3.1 Age and Capacity
You must be at least 18 years of age or have parental/guardian consent to use our services. By using our services, you represent that you have the legal capacity to enter into these Terms.
3.2 Account Registration
To make purchases, you may need to create an account providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3.3 Account Suspension
We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.
4. Products and Services
4.1 Product Information
We strive to provide accurate descriptions, images, and pricing for all products. However, we do not warrant that product descriptions, images, or other content is error-free, complete, or current.
4.2 Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
4.3 Pricing
All prices are displayed in AED (UAE Dirhams) unless otherwise specified and are subject to change without notice. Prices include applicable VAT as required by UAE law.
4.4 Cultural Authenticity
We are committed to offering authentic traditional designs and supporting artisan communities. Our products represent genuine cultural heritage with respect and accuracy.
5. Orders and Payment
5.1 Order Process
When you place an order, you make an offer to purchase products subject to these Terms. We reserve the right to accept or reject any order at our discretion.
5.2 Order Confirmation
Orders are confirmed upon our acceptance, which occurs when we send you an order confirmation email or process your payment.
5.3 Payment Methods
We accept major Visa and MasterCard credit cards and debit cards as displayed on our website. All payments must be in AED.
5.4 Payment Security
Payment processing is handled through secure, PCI-DSS compliant systems. We do not store your complete payment card information on our servers.
5.5 Payment Failure
If payment is declined or fails, we may cancel your order and notify you accordingly.
6. Delivery and Shipping
6.1 Delivery Areas
We deliver within the UAE as specified during checkout.
6.2 Delivery Timeframes
Estimated delivery times are provided at checkout and may vary based on product availability, location, and external factors beyond our control.
6.3 Delivery Risk
Risk of loss and title to products pass to you upon delivery to the carrier or your designated delivery address.
6.4 Failed Deliveries
If delivery cannot be completed due to incorrect information provided by you or your unavailability, additional charges may apply for re-delivery attempts.
7. Returns, Exchanges, and Refunds
7.1 Return Policy
Returns are accepted within [7] days of delivery for unworn, unaltered items in original condition with tags attached.
7.2 Return Process
To initiate a return, contact our customer service team. Return shipping costs may be borne by the customer unless the return is due to our error.
7.3 Refunds
Refunds will be processed to the original payment method within [7-14] business days after we receive and inspect returned items.
7.4 Non-Returnable Items
Custom-made, altered, or personalized items are not eligible for return unless defective.
8. Sanctions and Legal Compliance
8.1 OFAC Sanctions Compliance
IMPORTANT NOTICE: Ameya will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. We maintain strict compliance with UAE sanctions regulations and international sanctions programs as required by UAE federal law.
8.2 Prohibited Transactions
We do not conduct business with:
- Countries, entities, or individuals subject to UAE, UN, US, or EU sanctions
- Persons on any sanctions lists maintained by relevant authorities
- Any party where such transaction would violate applicable sanctions laws
8.3 Customer Compliance
Customers must ensure their transactions comply with all applicable sanctions and export control laws. You warrant that you are not located in, ordinarily resident in, or organized under the laws of any sanctioned country.
8.4 Screening and Verification
We reserve the right to screen customers and transactions against sanctions lists and may request additional verification information as required for compliance.
9. Intellectual Property Rights
9.1 Our Rights
All content on our website, including designs, text, graphics, logos, and software, is protected by intellectual property laws and belongs to Ameya or our licensors.
9.2 Traditional Cultural Elements
We respect the cultural heritage and traditional knowledge of artisan communities. Our designs incorporate traditional elements with proper attribution and cultural sensitivity.
9.3 License to Use
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.
9.4 Restrictions
You may not reproduce, distribute, modify, create derivative works, or use our content for commercial purposes without written consent.
10. User Conduct and Prohibited Activities
10.1 Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these Terms.
10.2 Prohibited Activities
You must not:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Use our services for fraud or other illegal activities
- Circumvent security measures or access restrictions
11. Privacy and Data Protection
11.1 Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which governs the collection, use, and protection of your personal information.
11.2 Data Processing
By using our services, you consent to the processing of your personal data as described in our Privacy Policy and in accordance with UAE Federal Decree-Law No. 45 of 2021 concerning Personal Data Protection.
12. Disclaimers and Limitations
12.1 Service Availability
We strive to maintain continuous service availability but do not guarantee uninterrupted or error-free access to our website.
12.2 Product Disclaimers
Products are sold "as is" and we disclaim warranties beyond those required by UAE law. We are obligated to provide accurate product information and prohibit deceptive practices regarding goods sold through our platform.
12.3 Limitation of Liability
To the maximum extent permitted by UAE law, our liability is limited to the value of the products purchased. We are not liable for indirect, consequential, or punitive damages.
13. Indemnification
You agree to indemnify and hold harmless Ameya, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
14. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.
15. Modification of Terms
15.1 Right to Modify
We reserve the right to modify these Terms at any time. Material changes will be communicated to customers in accordance with UAE consumer protection requirements.
15.2 Effective Date
Modifications become effective upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.
15.3 Notification
For significant changes, we will provide reasonable advance notice via email or website notification.
16. Termination
16.1 Termination by Us
We may terminate or suspend your access to our services at any time for violation of these Terms or applicable law.
16.2 Termination by You
You may terminate your account at any time by contacting our customer service team.
16.3 Effect of Termination
Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination will remain in effect.
17. Dispute Resolution
17.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
17.2 Jurisdiction
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
17.3 Amicable Resolution
We encourage resolving disputes through direct communication with our customer service team before pursuing legal action.
18. Consumer Rights
18.1 UAE Consumer Protection
Nothing in these Terms limits your rights as a consumer under UAE consumer protection laws.
18.2 Warranty Rights
You retain all warranty rights provided by UAE law, including rights regarding defective products and merchant warranties.
18.3 Unfair Contract Terms
Any provision deemed unfair or unreasonable under UAE law shall be unenforceable without affecting the validity of remaining Terms.
19. Miscellaneous
19.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ameya regarding the use of our services.
19.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
19.4 Assignment
We may assign our rights and obligations under these Terms. You may not assign your rights without our written consent.
19.5 Language
In accordance with UAE law, these Terms are provided in English, and Arabic translations are available upon request.
20. Contact Information
For questions about these Terms or our services, please contact us at:
Email: ameya@ameyastore.ae
Phone: 0506635976
Address: 6th Floor Maydan GranStand, Meydan Road, Nad Al Sheeba, UAE
Customer Service: ameya@ameyastore.ae
Business Hours: 9 AM to 6 PM
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By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Governing Law:
“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
